Return & Refund Policy

Due to the hygiene and delicate nature of premium Demi fine, we maintain a strict return policy to ensure product quality and safety.

Return Eligibility

We offer returns/exchanges only in case of damaged, defective, or incorrect products received.

To be eligible:

  • The request must be raised within 48 hours of delivery

  • An unboxing video is mandatory as proof

  • The product must be unused, unworn, and in original packaging with tags intact

Requests without proper proof may not be accepted.

Non-Returnable Conditions

Returns or exchanges will not be accepted in the following cases:

  • Change of mind or personal preference

  • Slight color variations due to lighting/photography

  • Minor irregularities that are part of handcrafted premium Demi fine or luxury fashion jewellery

  • Used, worn, or tampered products

How to Request a Return

To initiate a request:

  • Contact us with your order number

  • Share the unboxing video and product images

Our team will review your request within 24–48 hours.

Return Pickup

If approved, we will arrange a pickup within 3–5 business days. Ensure the product is securely packed.

Refund Policy

  • Once the product is received and inspected, the amount will be issued as STORE CREDIT only

  • Store credit will be processed within 5–7 business days

  • It can be used for future purchases on our website

Exchange Policy

  • Exchanges are allowed only for defective or incorrect items

  • Subject to product availability

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order.

International Orders

We currently do not accept returns or exchanges on international orders.

Contact Us

For any queries or assistance:

📞 Phone: +91 99587 31699
📧 Email: support@zavira.co
🌐 Website: https://zavira.co/